{"id":585,"date":"2024-11-12T04:48:56","date_gmt":"2024-11-12T04:48:56","guid":{"rendered":"https:\/\/castlegillian.com\/quill-quaver\/faq\/"},"modified":"2024-11-12T04:48:56","modified_gmt":"2024-11-12T04:48:56","slug":"faq","status":"publish","type":"page","link":"https:\/\/castlegillian.com\/quill-quaver\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Castle Gillian VR | How to Watch\" src=\"https:\/\/player.vimeo.com\/video\/848256980?h=e538e07b02&amp;dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\r\n<div  class=\"faq-block\" style=\"\">\r\n\r\n                            <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>How do I watch Castle Gillian on my Computer? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <p>You can watch on PCs running Windows 7+, Macs running OSX 10.9 or above. You can also watch on Android smartphones and tablets, and iPhone and iPad. You will need a broadband or fibre Internet connection &#8211; dial up will not work.<\/p>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>What are the requirements for Windows computers? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <p>Windows 8.1 or Windows 10. Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre Internet connection \u2013 dial-up connections will not work.<\/p>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>What are the requirements for Mac computers? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Mac OSX 10.9 or later. Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre Internet connection \u2013 dial-up connections will not work.<\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>Can I watch content on my iPhone\/iPad? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Yes, you can watch content using Safari or Chrome Browser and this requires iOS 11.2 or later. You can stream it to your TV using Screen Mirroring and selecting the device you want to stream it to from Airplay on your device (Roku, your smart TV, Apple Play, etc.)<\/div>\n<div><\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>Can I watch content on my Android Device? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Yes, you can watch content using Chrome and this requires Android 6.0 or later.<\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>Apple Vision Pro<\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <p><span style=\"font-weight: 400;\">At the time of writing, whereas the Delight VRplayer supports all major desktop VR headsets, it has not been ascertained conclusively that it is compatible with this Apple device.<\/span><\/p>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>IF YOU ARE USING AN APPLE iPAD<\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <p>The Apple iPad does not always automatically detect that you are watching a 360 \u030a video. If the 360 \u030a feature is not working, click on the gear wheel at the bottom right of the screen and select\u00a0<b>Magic Window<\/b>\u00a0in the drop-down option menu to the right of the word\u00a0<b>Controls<\/b>.<\/p>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>I still can\u2019t watch Castle Gillian. What else can I do? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Check your minimum system requirements above. We recommend that you update to the latest version of your browser. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your Internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.<\/div>\n<div><\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>Is Castle Gillian available in High Definition (HD)?<\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Yes. For High Definition (HD) streaming we recommend cable or fibre connections as we cannot guarantee consistent HD streaming on DSL.<\/div>\n<div><\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>Why does playback of my film stall or not play smoothly? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>If your Internet connection is poor or inconsistent you may experience problems during playback.<\/div>\n<div><\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>What happens if I forget my password? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Simply click Forgot your password? on the Sign In page, enter the email address you used when you created an account.<\/div>\n<div>An email will then be sent to you with a link to confirm that you want to reset your password. Click the link and a new password will be generated sent straight to your inbox.<\/div>\n<div><\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>Can I use my iPhone or iPad or Android device or computer to watch it on my Roku device attached to my TV? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Yes, you can stream from an iPhone, iPad, Android or PC through the SHIFT72 iOS app, or Android or PC, or through the Safari browser or Chrome browser using Screen Mirroring to your Roku device.<\/div>\n<div><\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                                    <div class=\"accordion\"> <!-- accordion -->\r\n                    <div class=\"item-heading\">\r\n                        <h3>Can I use my iPhone or iPad to watch it on my AppleTV? <\/h3>\r\n                        <div class=\"arrow\">\r\n                            <svg width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n                            <svg class=\"two\" width=\"32\" height=\"5\" viewBox=\"0 0 32 5\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n                                <rect width=\"32\" height=\"5\" fill=\"#111D13\" \/>\r\n                            <\/svg>\r\n\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"item-content\" data-collapsed=\"true\" style=\"height: 0px;\">\r\n                        <div>\n<div>Yes, you can stream from an iPhone or iPad to an AppleTV through the SHIFT72 iOS app or through the Safari browser using AirPlay.<\/div>\n<\/div>\n                    <\/div>\r\n                <\/div> <!-- accordion -->\r\n                        <\/div>\n\n\n<p>Further questions? <a href=\"https:\/\/castlegillian.com\/master-site-usd\/contact\/\" data-type=\"page\" data-id=\"71\">Contact Us<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Further questions? Contact Us<\/p>\n","protected":false},"author":1,"featured_media":586,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-585","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions - Quill &amp; Quaver<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Quill &amp; Quaver\" \/>\n<meta property=\"og:description\" content=\"Further questions? 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