Frequently Asked Questions

How do I watch Castle Gillian on my Computer?

You can watch on PCs running Windows 7+, Macs running OSX 10.9 or above. You can also watch on Android smartphones and tablets, and iPhone and iPad. You will need a broadband or fibre Internet connection – dial up will not work.

What are the requirements for Windows computers?

Windows 8.1 or Windows 10. Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre Internet connection – dial-up connections will not work.

What are the requirements for Mac computers?

Mac OSX 10.9 or later. Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported. You will need a broadband or fibre Internet connection – dial-up connections will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using Safari or Chrome Browser and this requires iOS 11.2 or later. You can stream it to your TV using Screen Mirroring and selecting the device you want to stream it to from Airplay on your device (Roku, your smart TV, Apple Play, etc.)

Can I watch content on my Android Device?

Yes, you can watch content using Chrome and this requires Android 6.0 or later.

Apple Vision Pro

At the time of writing, whereas the Delight VRplayer supports all major desktop VR headsets, it has not been ascertained conclusively that it is compatible with this Apple device.

IF YOU ARE USING AN APPLE iPAD

The Apple iPad does not always automatically detect that you are watching a 360 ̊ video. If the 360 ̊ feature is not working, click on the gear wheel at the bottom right of the screen and select Magic Window in the drop-down option menu to the right of the word Controls.

I still can’t watch Castle Gillian. What else can I do?

Check your minimum system requirements above. We recommend that you update to the latest version of your browser. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your Internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Is Castle Gillian available in High Definition (HD)?

Yes. For High Definition (HD) streaming we recommend cable or fibre connections as we cannot guarantee consistent HD streaming on DSL.

Why does playback of my film stall or not play smoothly?

If your Internet connection is poor or inconsistent you may experience problems during playback.

What happens if I forget my password?

Simply click Forgot your password? on the Sign In page, enter the email address you used when you created an account.

An email will then be sent to you with a link to confirm that you want to reset your password. Click the link and a new password will be generated sent straight to your inbox.

Can I use my iPhone or iPad or Android device or computer to watch it on my Roku device attached to my TV?

Yes, you can stream from an iPhone, iPad, Android or PC through the SHIFT72 iOS app, or Android or PC, or through the Safari browser or Chrome browser using Screen Mirroring to your Roku device.

Can I use my iPhone or iPad to watch it on my AppleTV?

Yes, you can stream from an iPhone or iPad to an AppleTV through the SHIFT72 iOS app or through the Safari browser using AirPlay.